3.25.2010

Window Drama

On Monday we wrote about the disappointingly poor service we received at a Renewal by Andersen showroom (at the showroom, not from the original rep who visited our home). The experience had us running across the street to the good 'ole 'Depot where we discovered Jeld-Wen windows. Since Monday we've done a little bit more research about Jeld-Wen and remain impressed.

On Monday we also received an email from an Andersen rep who a. apologized for the service we received at the showroom and b. spoke negatively about Jeld-Wen. While we appreciate the apology, we are sorely disappointed with the negative statements about a competitor's product. We understand that the window business is competitive, but we would really prefer to hear about the positive aspects of one brand's windows rather than a parade of horribles about another's. Talk about window drama!

We took the "warnings" from Andersen with a grain of salt, but decided to contact Jeld-Wen to give them a chance to put our minds at ease. So far we've heard nothing but positive reviews about Jeld-Wen from purchasers, sellers, and installers, and to date no one from Jeld-Wen has spoken negatively about another brand. We'll be placing our order for windows next week and really hope this project continues without any further drama. Stay tuned....

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